Shipping Rates and Policies
Calculate shipping charges as follows:
FREIGHT.. Please add 14% for shipping and handling within continental US. Minimum freight charge is $7.50. There may be extra charges for LTL shipments for inside delivery ($25.00), lift gate ($25.00) or residential delivery ($50.00) For shipment outside the contiguous U.S., call or email for freight costs. Free Shipping promotion applies to ground shipping items, in the Contiguous United States only. Items which ship via Truck carrier are not eligible. (Shipping method is shown for each item.)
INSPECT YOUR SHIPMENT. When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against the packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Do not move any damages freight to a different location. Notify our customer service department about any freight damaged merchandise within 48 hours of receipt. Failure to follow any of the above procedures may invalidate any claim you may have against the carrier.
FREIGHT CLAIMS. The Athletic Connection is not responsible for damage or loss in transit. We will, however assist you in filing a claim if all of the correct procedures have been carried out. Call our customer service department immediately for more detailed information after inspecting your shipment.
You must provide the appropriate sales tax exemption or resale certification to qualify for tax exemption. Otherwise, state sales tax will be added in the states of AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NY, NV, OH, OK, PA, SC, SD, TN, TX, VA, WA, WI and WV. This list of sales tax states is subject to change at any time. If you are a new customer, your sales tax exemption or resale certificate must be sent with the Customer Information Sheet (CIS) before or with your first order in order to establish tax-exempt status. If we do not have your current sales tax exemption or resale certificate on file we must charge sales tax on your orders. We cannot subsequently remove sales tax charges from orders that are processed before your sales tax exemption or resale certificate is on file.
* Inside or residential delivery and lift gate service require additional charges. Please specify if you require these services during Step 2 of checkout. Call for more information.
Call or fax for shipping and handling quotes if you are located outside the contiguous 48 states. If you are tax exempt and have not ordered from us before, please be sure to include your tax exempt certificate. We gladly ship to foreign destinations. However, quoted shipping rates will not include duties, taxes, or tariffs. These charges are the responsibility of the recipient.
2 Day Zip Ship / 3 Day Zip Ship
Products shown with the 2 Day Zip Ship symbol are guaranteed to ship within 2 business days upon verification of order and credit release. Products shown with the 3 Day Zip Ship symbol are guaranteed to ship within 3 business days upon verification of order and credit release. If the order does not ship within the guaranteed time period, we will pay the shipping charge.
Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply.
Freight Damage and Shipment Shortages
Freight terms are FOB destination. We will gladly assist you with your freight claim. If a shipment is short or damaged, the shortage or damage must be noted on the freight delivery document. Please notify us immediately if you need assistance with your claim.