Help Department

Logging In?
Passwords?
Customer Number?
Existing Customer Number Verification?
Site Security?
Drop Ship Items?
Flyer Codes?

In order to tailor the online shopping experience to you, we recommend that you log in as soon as you come to the site. We will always allow you to enter as a guest, but a log in will be required at checkout, so why not log in up front so we can present you with a personalized shopping experience? If you're having trouble logging in, please call 1-800-527-0871 and one of our Customer Care Representatives will be glad to assist you.

Passwords?

Your password must be at least 12 characters and is case-sensitive. Once your initial password is set, you can change it yourself at any time. We have gone to great lengths to secure your online transaction. Your password is encrypted, plus we employ the best encryption software to ensure that your private account information is kept secure. If you forget your password, just click the forgot password link and we'll send you an email to reset your password. If your email is not found, you may check out as a guest, register as a new account, or feel free to call 1-800-527-0871 and one of our Representatives will be able to reset your password for you after verifying who you are. If you belong to a company who has more than one buyer, each contact at your company is allowed his/her own individual password for privacy. When you call to have your initial password set up, our representatives will set you up as a contact under your account number.

Customer Number?

If you've done business with us before (by phone, fax, mail or internet) chances are you already have a customer number with us. If you don't know it, simply call the 1-800 number at the top of your screenand one of our representatives will quickly look up your account and set your online password at the same time.
Using your existing customer number is preferable to setting up a new account. Chances are you already have a credit line established under your existing customer number. Using your existing account will speed up the delivery of your order since you won't have to wait for credit terms. Plus, using a single customer number will allow you to consolidate your past orders and account information in one place.

Existing Customer Number Verification?

If you have an existing customer number with us, it is to your advantage to log in using your existing customer number. If you're unsure if you have an existing customer number, simply call 1-800-527-0871 and one of our representatives will gladly search our database to help you find it.

Site Security?

This site is firewall protected and encrypted using the latest encryption technology. We believe in securing your private information and have gone to great lengths to ensure the integrity of our system. For our privacy policy, please click the link provided below.

Drop Ship Items?

Certain products can ship from various locations or directly from the manufacturer. The "DS" symbol indicates that this item will ship from one of these locations and may require a longer lead time. You will be given an expected delivery date at checkout time, but before you finalize your order.

Flyer Codes?

Occasionally, you may receive from us a flyer that announces a special price for a limited time. If you have a valid flyer code, please enter it in the space provided on the shopping cart. A flyer code is not required to complete an order (only to give discounts when available). If you don't have a valid flyer code, simply skip ahead.