Frequently Asked Questions

• What is your Privacy Policy?
• How secure is my transaction?
• How do I get my password?
• I've forgotten my password, what do I do?
• How do I track my order?
• How long will it be before I receive my order?
• Once I return an order, how long will it take to have my account credited?
• Can I get a copy of my invoice?
• How many boxes will I receive?
• When are my back orders due to be shipped?
• Why am I getting multiple invoices?
• What products are excluded from promotional pricing?

What is your privacy policy?

We strive to protect your confidential information. Please view our Privacy Policy using the link at the bottom of this page.

How secure is my transaction?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All information is stored on our servers in a secure location. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Although no data transmission over the Internet is 100% secure, we're intent on providing you with the highest level of security possible. That is why we encrypt your data using the highest encryption technology during critical times during your order process, such as providing payment information. Look for "https:" in your browser's address bar to know that your sensitive information is being encrypted.

How do I get my password?

If you are a new customer, simply complete your order and register as a new customer at check-out. During registering, you will be assigned a customer number automatically and will be given an opportunity to set up a password.

If you already have an account with us, simply click the forgot password link on your screen and we will send you an email to reset your password, or call the 1-800 number at the top of the screen. A representative will gladly assign your secure password. Once you've received your password, you can change it yourself at any time. We suggest that you keep your customer number and password in a safe place for future ordering.

I've forgotten my password, what do I do?

Click the forgot password link and we will send you an email to reset your password, or call the 1-800 number at the top of the screen a representative will gladly re-set your secure password.

How do I track my order?

You now have the power to track your orders through this web site - 24 hours a day, 7 days a week! Click on the Track Order button above and enter your customer number and the order number you wish to track (or a date range of orders). You can track any order placed with us, regardless of whether you placed the order online, by phone, by fax, or by mail. As long as you have the order number, you can track the status of your order from our dock to our door!

How long will it be before I receive my order?

Depending upon the order you should expect 2-3 business days in transit. If your order contains non-standard or custom products, we will tell you the anticipated ship date at order checkout.

Once I return an order, how long will it take to have my account credited?

Usually accounts are credited within 21 days but during extreme times this may be extended.

Can I get a copy of my invoice?

Invoices are available once an item is shipped. For prepay customers that don't receive an invoice, an order confirmation is available.

How many boxes will I receive?

This is dependent on the size of the order, availability of product, and number of vendors involved.

When are my back orders due to be shipped?

On inventory items a projected ship date is available. On vendor items, we must call the vendor and request a potential ship date. An estimated ship date will be shown to you on this website. This estimated ship date may be subject to change.

Why am I getting multiple invoices?

You are typically invoiced only once when the order is complete. You may, however receive multiple invoices if one or more of your products must ship from another location.

What products are excluded from promotional pricing?

Some products are excluded from promotional pricing. These products can be found by visiting our exclusions list.