Terms & Conditions
Welcome to the Athletic Connection
Please read these Terms and Conditions (the “Terms”) carefully. They govern your use of this website and the products and services offered by Athletic Connection and purchased by you. Throughout these Terms, the website and the sale of our products and services are collectively referred to as the “Services.”
By using our Services or placing an order with Athletic Connection, you agree to be bound by these Terms to the fullest extent permitted by applicable law, whether federal, state, local, regulatory, or international.
CHANGES TO TERMS AND CONDITIONS
We may modify our Terms at any time, in our sole discretion. Any modifications will be posted on our corporate website, or through other communications, as deemed appropriate.
CONTRACT TO PURCHASE
Only approved sporting goods dealers may place orders with Athletic Connection, whether online, by phone, or in person.
When you place an order online and click the “Submit My Order” button, you will see a confirmation screen and, where applicable, receive a confirmation email. Please note that this confirmation does not constitute a completed contract. Your contract to purchase is not final until your items have shipped.
SATISFACTION GUARANTEE
We guarantee 100% satisfaction with your purchase! Products may be returned for a refund within 30 days of receipt, when returned in accordance with our Return Policy set forth below.
RETURN POLICY
Return Authorization: All returns must be authorized by Athletic Connection. To request a return authorization number, call our Customer Care Team at 1-800-527-0871 or email feedtac@bsnsports.com. Please include the return authorization number on all returns and correspondence.
Return Window: Returns must be postmarked within 30 days of the return authorization issue date. Returns postmarked after that date are not eligible for credit.
Condition of Merchandise: Items must be returned in their original condition, including all tags, packaging, and accessories (if applicable).
Fees and Freight:
- Customers are responsible for return freight charges.
- A restocking fee of up to 25% may apply.
- Original freight charges are refundable only if the merchandise was defective or shipped in error.
Custom Orders: Custom orders may be returned only if the merchandise is defective or we made an error in fulfilling the order.
Exclusions: We are not responsible for damage resulting from misuse, customer installation, freight damage, or improper storage.
FAST SERVICE/ 24-HOUR QUICK SHIP
We process orders the same day they are received and generally ship stock products within 2-3 business days. Most products labeled as IN STOCK will ship within 24 hours upon verification of order and credit release. If delivery is required by a specific date, please notify us when placing your order. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form. Please call for information on express delivery. Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply.
PRICING AND SPECIFICATION
We reserve the right to change prices due to increased costs, or to correct errors in pricing and/or specification. Suggested retail prices shown on our website are for reference only. No sales may have occurred at these prices. We will make every effort to send you only one invoice after all items on your order have shipped.
SALES TAX
Sales tax is determined by the delivery address. State sales tax will be applied to all orders shipped to addresses in the United States and Puerto Rico, except those delivered to states that do not impose a sales tax.
To qualify for tax-exempt status, you must provide a valid sales tax exemption or resale certificate before your order is placed.
New Customers
If you are a new customer, please contact us or your sales representative before placing your first order. We are required to have a valid tax exemption form on file (a resale certificate or state exempt organization certificate) to document that your purchases are not subject to sales tax. If no valid certificate is on file, sales tax will be added to any order shipped to a state or territory where we are required to collect it.
Questions?
For assistance or to submit your exemption documentation, call us at 800-527-0871 or email us at feedtac@athleticconnection.com.
CUSTOM ORDERS
Custom orders require a customer signed order specification confirmation before any custom order is processed. If you decide to change a custom order after it has been placed, please call us immediately. We will contact the manufacturing facility to determine if the order has already been processed or if the change can be made. If the order has been processed, we will not be able to change it and you will be responsible for paying for the order. If a change can be made, there may be a delay in delivery and/or an additional charge. Please be certain of your ordering needs prior to submission. We may require that you prepay for custom orders.
SUBSTITUTIONS
We strive to continually improve our products to give you the best value possible. On occasion, we may ship you a product that differs slightly from the one pictured and described in our catalog. However, we will always substitute with a product of equal or better quality and value. If your requirements prohibit substitution, please let us know when you place the order.
PAYMENT TERMS
Payment Methods: Online orders are prepaid unless credit terms have been established. We accept VISA® and MasterCard®, as well as prepaid check by phone. To establish credit terms or prepay by check, please call our Customer Care Team at 1-800-527-0871 or email feedtac@bsnsports.com.
Credit Terms: New customers requesting credit terms must complete a Credit Application and are subject to credit investigation and approval before their order is released. A written purchase order is required. For orders placed online, a valid purchase order number is acceptable, subject to verification.
Prepayment Requirements:
- Custom orders may require prepayment.
- Orders from outside the United States require prepayment before shipment.
Payment Due Date: Customers agree to pay all invoices within the agreed terms. Payment in full is due upon receipt of the merchandise.
Past Due Balances: Past due balances are subject to interest at 18% per annum, or the highest rate permitted by applicable law, whichever is lower. Customers also agree to pay all costs incurred in collecting past due invoices, including attorney fees.
OFF-SHORE DESTINATIONS AND APO/FPO ADDRESSES
Sometimes the weight and size of items preclude postal shipment. Always provide alternative freight instructions and addresses (allowing us to ship other than by post), or with a domestic agent who can provide such information.
RISK OF LOSS, FREIGHT DAMAGE AND SHIPMENT SHORTAGES
Transfer of Risk: Title and risk of loss transfer to the customer when the goods are delivered to the common carrier.
Reporting Damage or Shortages: If your shipment arrives short or damaged, we will gladly assist you with your freight claim. Any shortage or damage must be noted on the carrier’s delivery receipt at the time of delivery. Please notify us immediately so we can help you start the claim process.
Customer-Arranged Freight: If your order ships on your own freight account, we assume no liability for freight damage..
DUPLICATE ORDERS
To avoid accidental duplication of your Internet or phone order, DO NOT send written confirmation unless you are asked to do so by a member of our team. If you must send confirmation, you must mark the order as “Confirming Order, Do Not Duplicate.” Unless your confirming order is marked clearly, you will be responsible for return freight charges and a restocking fee of up to 25% if the duplicate order is returned.
FORCE MAJEURE
Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.
APPLICABLE LAW
These Terms, the Customer order and the legal relations of the parties shall be determined in accordance with the laws of the State of Texas. The parties disclaim any applicability of the United Nations Convention of the International Sale of Goods related to their order and the Services. The Customer consents and will submit to the jurisdiction of the courts of, and the Federal Courts seated in, the Northern District of the State of Texas with respect to any disputes related to the Services.
